Jobs in India/Delhi
Maa Kamakhya HR Consultants ( View company details )
Assistant Manager Operations US Transaction Processing Back - Office Processing International ITES B
Selected candidate will manage the day-to-day activities of the Transaction Processing Teams. Achieve all established Service Levels and Operating Metrics. The Assistant Manager will maintain quality & operational metrics and help to raise the bar periodically as applicable. Maintains and publishes Operational MIS and Dashboards.
o Lateral Moves Only - Should be presently working as an Assistant Manager / Team Manager.
o Experienced in leading a US Transaction Processing / Back Office environment and handled a team with Team Leaders reporting in to her/him. Candidates with experience in Voice based business can also apply.
o Minimum 6 years of relevant work experience of which 4+ years in an International ITES/BPO in Leadership position.
o Candidates with experience in Banking / Insurance / Financial processes will be given preference.
o Experienced in handling stringent SLAs - TAT is Hourly/Daily.
o Interact with the multiple process owners in the US to understand requirements and communicate feedback /solutions.
o The candidate would be responsible for People Management & Attrition Management.
o Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future leaders.
o Establish herself/himself as the Process Expert by gaining the necessary knowledge and expertise of the process. Act as a Subject Matter Expert to the team for escalations.
o Establish herself/himself as a Quality Champion of the process and take active part in the Quality Evaluations of the process.
o Work closely with the Six Sigma Quality Managers for Process Quality SLAs and Process Optimization. Exposure to Quality tools is preferable.
o Work closely & actively with support Services like HR, IT, Admin & Facilities to align operational objectives and goals.
o Responsible for enforcing the Information/Physical Security Policies and Procedures.
o Ready to work in Late Night Shifts and during weekends as applicable.
o Stability in career. Profiles with frequent job changes will not be considered.
Salary: 7,00,000 - 9,50,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Back Office/Web/Transaction Processing
Role: Assistant Manager/Manager-(Nontechnical)
Assistant Manager Operations US Transaction Processing Back - Office Processing International ITES BPO Six Sigma Lean
Desired Candidate Profile
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization
Doctorate: Doctorate Not Required
We the Maa Kamakhya HR Consultants Private Limited is a leading HR Outsourcing company & recruitment consultancy which caters to the human resource requirements in middle and senior management of a large numbers of companies for best performance in all technical and non-technical positions since the year 2002.
Maa Kamakhya HR Consultants Pvt. Ltd.
205, 2nd Floor, 49-50 Red Rose Building, Nehru Place New Delhi 110019
Tel: +91-11-26460001, 9716127408 Fax: +91-11-26464600.
Contact: Rajneesh (HR-SEO Executive)
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