Jobs in India/Pune


Compucom ( View company details )

                             

Business location(s) :
India / Pune
Job title :
Engineer /
Qualification :
Any
Experience :
2 - years
Skills
 Knowledge of Cisco routers and switches, Cisco and Juniper/Netscreen firewall experience is a plus
Salary

Job Location

Pune

Description

Provide phone support directly to customers experiencing network performance issues.
Provide configuration support of customer devices when necessary, and follow the documented change control procedures.
Analyze and interpret existing LAN/WAN infrastructures: provide information, advice or instructions and assist in problem resolution
Coordinate problem-solving efforts between customers, NOC personnel, 3rd party vendors, partners, and field service personnel.
Work with telecommunication carriers to resolve chronic network issues
Escalate product issues to product vendors and implement proposed solutions
Determine when a hardware-related problem requires on-site field service dispatch
Maintain contact with field support engineers to ensure that repair procedures are followed and updates customer with status of field repairs.
Provide timely and accurate updates in the trouble ticket database
Research documents and investigate potential recurring technical issues.
Assume responsibility as the designated technology expert for certain key customer networks.
Provide technical support on various shifts as required.
Provide informal mentoring and knowledge transfer to NOC personnel to improve ability to isolate and diagnose problems at the first tier.
Utilize the NOC management tools to capture data flow, analyze and identify network issues.


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